Pre-Order Policy
A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece.

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only way to ensure you can buy that piece.

Please note that supply quantity is subject to change without notice by the manufacturer/supplier. In such instances, your order quantity may be reduced or canceled in entirety.

Deposits
Preorder items generally have the option to either pay in full or pay a flat rate deposit to secure the item and then pay the remaining balance upon arrival of the item into our warehouse.

So the deposit, whether it be flat rate or in full, secures your particular piece, but it is non-refundable and non-transferable.

Refunds will not be given in all cases for pre-order items.

Cancellation Fee
The non-refundable deposit placed to secure your order will be used as the cancellation fee.
A cancellation fee is required regardless if the order cancellation was completed by the customer or by Momento Clo (currently owned by Momento X Enterprise), due to insufficient funds, payment overdue for more than 30 days, etc.
3 days grace period: If you disagree with the terms of this agreement or changed your mind, then you may cancel your order without penalty if it is within 3 days of placing it. The non-refundable deposit will be refunded in full within 7 business days.
To cancel an preorder, please refer to our Return & Refund policy.

Release Date
Please note that pre-order dates are estimates only and subject to change. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.

Our release date might differ to the release date from the advertised date, please consider shipping duration for our products to arrive from the manufacturer's warehouse.

Change In Price
If the pre-order item price increases on arrival, we will still honor the price at the time you made your purchase regardless of whether you paid in full or a deposit to secure the piece.

However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered the piece will be subject to that new price when it is made “In Stock” on the website.

Fee Disputes
Credit card companies submitting a dispute, or charge back, to Momento Clo (currently owned by Momento X Enterprise) for any Non-refundable deposit, cancellation fees, or back charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms, via the client required action of selecting a check box. The information that will be provided illustrates a contract that you created with Momento Clo upon checkout and generally results in a dismissal of the dispute. Please keep in mind that any accounts with pending chargebacks or PayPal claims for any reason could result in a permanent suspension of your account.